🌿 100% Pure Plant-Based • Zero Dairy • Freshly Baked in Pune 🛵 Same-Day Delivery Across 141 Pune Pincodes →
Shree Vegan Cakes
Shree's Vegan Cake House
Help & Support

Frequently Asked Questions

Have questions? We've got answers! Find information about our products, ordering, and more.

Common Queries

Find quick answers to your questions below.

What does 'vegan' mean in baking? +

Vegan baking is a method of creating delicious treats without using any animal products. Unlike traditional cakes that rely on eggs, milk, and butter, our vegan cakes use plant-based alternatives. For example, instead of cow's milk, we use almond, soy, or oat milk. Instead of butter, we use high-quality plant-based fats. And instead of eggs, we use natural binders like applesauce or flaxseed. The result is a cake that is 100% cruelty-free, often lower in cholesterol, and just as moist, fluffy, and decadent as any traditional cake. It's all about thoughtful ingredient choices without compromising on taste!

Are all your cakes and products 100% vegan? +

Yes, absolutely! Everything we make at Shree's Vegan Cake House is 100% plant-based. We use no dairy, eggs, honey, or any other animal-derived ingredients.

Do you offer gluten-free options? +

Yes, we have a selection of delicious gluten-free cakes and treats. These are clearly marked with a (GF) label on our product pages. While we take precautions, please note that our kitchen handles gluten, so cross-contamination is a possibility for those with severe allergies.

How do I place a custom order? +

You can request a custom cake through our Custom Orders page. Please provide as much detail as possible about your desired design, flavors, weight, and event theme. Our kitchen team will reach out via WhatsApp immediately upon receiving your request!

What are your delivery areas and charges? +

We currently deliver within Pune City covering a 30 KM radius from Balewadi. Delivery charges vary based on distance. You can check delivery availability and cost at checkout by entering your address. We also offer free delivery for orders above a certain amount.

How far in advance do I need to order? +

For standard cakes from our menu, we generally require 24-48 hours notice, as indicated on the product page. For custom orders, we recommend at least 1-2 weeks' notice, especially for complex designs or large orders. The earlier, the better to ensure availability!

What is your satisfaction guarantee? +

We stand by the deliciousness of our cakes. We're confident you'll find them as good as, if not better than, traditional cakes. If you are not completely satisfied with the taste of your product, please reach out to us within 24 hours of receiving it. We will be happy to discuss the issue and may offer a refund at our discretion. To be eligible, you must provide feedback and may be asked for a photo of the product.

What payment methods do you accept? +

We accept major credit/debit cards, UPI, and popular digital wallets through our secure online payment gateway. Cash on delivery is not available at this time.

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Our customer support team is here to help you with any custom questions.

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